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Efficient it Help Desk Support – the Backbone of a Successful Business

As the first point-of-contact for users of information technology services with problems the IT Help desk is service forms one of the crucial support system for a business enterprise. Multiplicity of business applications and their underlying technologies create significant strain on in-house IT support resources. In most cases it is difficult and expensive to manage and support applications demanding varying levels of technological sophistication

Our ITIL based processes and systems are offer a broad and user-centric approach, which seeks to provide a user with an informed single point of contact for all of their ICT requirements CSS IT help desk service seeks to facilitate the integration of business processes into the Service Management infrastructure. As the IT Response Center or IT Solutions Center

Availability and prompt delivery of service are the key differentiators in a help desk service scenario. Round-the-clock services without any drop in SLA’s or quality through our global delivery platform provides flexibility to our clients, and ensures that they receive high quality service, cost efficiency, localization and reduced risk.

The Multi-channel support services offered by CSS ensure "attention to detail" in several areas, starting right from the moment the support request is started till it is closed, which ultimately leads to rapid response and resolution of issues.

Cybernet-SlashSupport is a leading provider of technology support services for enterprises and technology service providers. As a diverse end-to-end IT solutions provider, CSS provides flexible, customized solutions tailor-made to meet specific requirements. Some of our IT help desk services include setting up and operating IT help desk 24x7 which acts as single point of contact for all users of enterprise. Our mature processes and highly skilled resources use multiple medium of service such as real-time voice, email, chat and remote login support to end users to provide the advantage of best in class support experience at reduced costs. Our wide-range of tools and processes assist in the notification of trends and situations to allow the IT department to maintain high levels of service to the user community to provide the advantage of best in class support experience at reduced costs.

CSS caters to various domains like application support , desktop/laptop support, remote access support, network support apart from multi-channel service desk and inbound/outbound support.

CSS IT help desk service offerings include call management, service request tracking, problem ticket, management/trouble ticketing, change request management, task assignments, notification and escalation , knowledge base development, SLA management, productivity application support, custom application support, messaging support, spam / virus management and support, mobile application support.

At CSS Corp, our processes and systems are exclusively tuned to support the client’s operations, with extensive simulation labs and resolution focused environment. Our Centers of Excellence (CoEs) are dedicated to provide superior support services required to succeed in today's competitive marketplace. Our global delivery model provides flexibility, and ensures high quality service, cost savings, localization and reduced risk. We help enterprises drive software and IT process improvements by aligning their internal practices to industry best practices and frameworks such as CMM/CMMi, ITIL, RUP, ISO, SAS 70, COPC and BS 7799.

CSS supports and manages technology infrastructure platforms and applications for Fortune 2000 companies, and provides support solutions for products and applications from ISVs and consumer technology providers.

About the Author

CSS supports and manages technology infrastructure platforms and applications for Fortune 2000 companies, and offers comprehensive IT help desk support solutions tailored to client needs.

How do I clean a leather topped desk?

My round desk is approximately 80 years old and has a red leather top which has faded over the years and has some ingrained dirt. I am very wary of damaging the leather and the gold leaf embossing round the edges. There are also 2 slight water stains from years ago. Any help appreciated.

You need to use a good water based cleaner and leather protector to generally look after this type of leather. Do not use wipes, baby wipes, furniture polish, or anything containing waxes, oils or silicones otherwise you are likely to damage your leather.

The water stains will not clean out as the type of leather is an aniline which is very absorbent and whatever was spilt has been soaked in and will not come out. As your leather is an aniline it has also faded. You can get aniline restoration kits but due to the gold leaf edging it may be better to let a qualified technician do the work. Using a good Leather Protector (NOT a conditioner) may help to enhance the colour.

Please do not use shoe polish or any other type of colour (especially those on internet sites) as they are likely to ruin the finish on the leather.

'Gender Help Desk' for CW Games to be formed in May
New Delhi, Mar 3 : Delhi Commission for Women(DCW) today announced that the 'Gender Help Desk', aimed at providing safety to women from harassment during the Commonwealth Games, will be formed in the month of May and go on even after the mega event.

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